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Resetting Your Password

Updating your password 

If you have forgotten your Botanacor Client Portal password or need to change it for security purposes, you can do so from the sign-in page, or from within your account.

From the sign-in page, click the “Forgot Your Password” link to the right of the Sign In button.

This page will allow you to send password reset instructions to the email address you use to sign in to your Botanacor Client Portal account. If you have added an alternate email to your account, you may send the password reset instructions to the alternate email address if needed.

To change your password from within your account, first click “Settings” from your Home page.

From this menu, you must enter your current password first, then you can create a new password. You will need to type the new password twice to confirm. Once you’ve entered in your new password, click “Change Password”.

If you have requested password reset instructions using the steps above but the email has not arrived:
  • Check your spam or junk folders.
  • Check to be sure you used the email address associated with your Botanacor account to request password reset instructions. If you attempt to reset your password using an email that is not associated with your account, you will not receive the instructions.
  • If this is a business email, check with your IT department to see if automatic emails from Botanacor are being held or quarantined by your email server.

If none of these steps resolve the issue, please let us know by sending an email to support@botanacor.com and list any email addresses that may be associated with your account.

Updated on July 28, 2020

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